Refund policy

Hardware Nest – Return & Refund Policy

Effective Date: 01/01/2026

1. Order Cancellations

Orders placed on Hardware Nest may be cancelled before they are dispatched.

  • Once an order is marked as "Shipped," it cannot be cancelled through the website interface.
  • To request cancellation, please email support@hardwarenest.in with your order number.
  • A 5% cancellation fee may apply to cover payment gateway and administrative charges.
  • Shipping charges (if already incurred) are non-refundable.
  • Exceptions:
    • Graphics cards, processors, pre-built PCs, and special order items (e.g., pre-orders, promotional stock) are not eligible for cancellation once the order is confirmed.

2. Stock & Price Confirmation Before Ordering

Hardware Nest strongly advises all customers to verify and confirm product availability and the final selling price with us before placing an order. Product stock and prices are subject to change without prior notice.

A disclaimer regarding stock and price confirmation is displayed on our website. By placing an order and making payment without first confirming stock availability and price with Hardware Nest, the customer acknowledges that the product may be unavailable or that the applicable selling price may differ from the price displayed at the time of ordering.

If an order is placed without prior confirmation and Hardware Nest is unable to fulfil the order due to unavailability of stock, change in product price, or any other stock/price discrepancy, the order may be cancelled and the applicable refund will be processed after deduction of the Razorpay payment gateway charges incurred on the transaction.

The following Razorpay charges will be deducted from the refund amount:

  • UPI / Debit Cards: 2% + 18% GST on the Razorpay transaction charge (effective deduction: 2.36% of the transaction amount)
  • Credit Cards: 3% + 18% GST on the Razorpay transaction charge (effective deduction: 3.54% of the transaction amount)

These charges are deducted because the payment gateway fee is incurred when the customer makes the payment and is not refunded to Hardware Nest when the transaction is subsequently cancelled/refunded.

Example: If a customer places a ₹10,000 order without confirming stock and price, and the order subsequently has to be cancelled due to stock or price discrepancy, the applicable Razorpay charges will be deducted from the refund. For a UPI/Debit Card transaction, the deduction would be ₹236, and the customer would receive ₹9,764 as the refund, subject to any other applicable deductions under this policy.

3. Return Eligibility

Returns are accepted only under the following conditions:

  • The product is defective, damaged, or not as described.
  • The return request is raised within 48 hours of delivery.
  • The product is in original condition, unused, and returned with:
    • Original packaging (box, foam, anti-static bags)
    • All bundled items (cables, manuals, software)
    • Invoice, Packaging and Warranty Slip

Not Eligible for Return:

  • Products with Damaged Packaging, missing parts, or tampered security seals
  • Opened processors, SSDs, HDDs, GPUs, RAM, or thermal paste
  • Clearance stock, combo offers, or pre-order items
  • Gaming chairs, cabinets, and monitors once opened, unless dead-on-arrival (DOA)

4. Damaged / Defective Products on Delivery

If you receive a product that is:

  • Physically damaged
  • Missing components/accessories
  • Functionally dead-on-arrival (DOA)

Then:

  1. Notify us at support@hardwarenest.in within 2 days of receiving the item.
  2. Attach photos and unboxing videos clearly showing the issue and packaging condition.
  3. Our team will verify and may initiate a pickup or guide you for brand-level service center support, depending on the product type.
  4. Approved returns may be:
    • Replaced with the same product (if in stock), or
    • Refunded to your original payment method within 5–7 working days

⚠️ Returns without video/photo proof may not be accepted.

Replacement Time: Once Exchange/Replacements are approved, Items will be delivered within 5-7 Working Days

5. Refund Guidelines

Refunds are processed under these conditions:

  • You cancelled the order before shipping and it qualified for a refund.
  • The product was returned and verified as defective or wrongly delivered.
  • The brand was unable to provide a replacement or repair under warranty.

Refund Time: Once Refunds are Approved, Refund Amount will be credited to your bank within 5–7 Working Days
Method: Original payment method (UPI, Card, Bank transfer)

Deductions May Apply:

  • Cancellation/restocking charges: 5%
  • One-way shipping charge (if order was already dispatched)
  • Return shipping (if customer initiated the return without defect)

Razorpay Payment Gateway Charges

For orders placed through Razorpay without prior stock and price confirmation, where Hardware Nest is required to cancel the order and issue a refund due to stock unavailability, price discrepancy, or related fulfilment issues, the applicable Razorpay payment gateway charges will be deducted from the refund amount.

6. Warranty & Service

  • All items sold by Hardware Nest carry manufacturer warranty only.
  • For any defect after the return window, customers must approach brand-authorized service centers directly.
  • We will assist by providing:
    • Invoice copies
    • Serial number confirmations
    • Purchase proof for warranty claim

7. Important Notes

  • All returns and cancellations are subject to inspection and approval.
  • In case of disputes or unclear issues, Hardware Nest reserves the right to:
    • Deny a refund
    • Charge partial compensation
    • Return the product back to the customer
  • This policy is in compliance with e-commerce standards and hardware product protection guidelines.

8. Contact Us

If you need help with an order, return, or warranty claim:

Email: support@hardwarenest.in
Phone: +91 9382450367
Support Hours: Mon–Sat, 10:00 AM – 7:00 PM